Fraud Program Manager
Identify fraud data sources to track fraud levels across the organization and identify trends. Analysis will be focused on fraud sources and fraud methods effecting Golden 1. Utilizing fraud source and trend analysis, the Fraud Program Manager will drive changes and systematic adaptations targeted at the prevention of all fraud types. The scope of fraud analysis and recommended prevention will scale across all business units within the credit union with particular focus on card fraud, new account fraud, identity theft and account take over fraud. The analysis created will be used by management to drive organizational change. The Fraud Program Manager may participate in multiple projects simultaneously.
TASKS, DUTIES, FUNCTIONS:
- Identify data sources used to identify and report fraud across all product types including credit cards, debit cards, ATM fraud, depository fraud, check fraud, new account fraud, account take over fraud via phone and online banking.
- Using advances analysis tools, build out fraud reporting for executive and business level consumption.
- Leveraging data, quickly identify fraud trends for business level reporting.
- Recommend business level changes in reaction to fraud trends including identification of best in class solutions and analysis of vendor provided solutions.
- Drive new cross functional initiatives to prevent fraud. This includes the implementation of fraud prevention systems and procedural process changes.
- Leads fraud related departmental projects and coordinates processes as follows:
- Works directly with appropriate personnel to understand fraud prevention project concept, objectives and approach.
- Guides projects from original concept to final implementation, while developing schedules, plans, and specifications for time and resource allocation.
- Develop business cases which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes to reduce loss.
- Perform research for new products, services, and equipment related to the identification and prevention of fraud. Also perform business surveys and analyze products, trends, and existing issues in the industry. Prepare report to management and, as approved for further consideration perform the following:
- Develop and create exception reports and metrics which are key performance indicators, allowing for proactive prevention of loss and quick adaption to fraud trends.
- Prepare quarterly, monthly, and weekly statistical reports and tracking of those reports.
- Assist with the testing and validation of fraud prevention system enhancements.
- Maintain confidentiality of documentation and communications to and from members and vendors related to fraud.
- Perform other jobs as assigned such as assistance with training of department personnel.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
- Effective oral and written communication skills required to assist colleagues.
- Communicate complex scenarios clearly with management.
- Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
- INTERNAL: All Staff.
- EXTERNAL: External financial institutions, vendors and law enforcement.
- EDUCATION: A four year college degree from an accredited college or university is required. Certified Fraud Investigator. Certified Fraud Examiner.
- EXPERIENCE: 5 years of financial institution experience with at least 3 years processing or investigating multiple types of card and account fraud.
- Strong oral and written communication skills, including presenting to groups and preparing detailed reports for senior management.
- High level of dependability, self-motivation, and sense of urgency to meet deadlines
- Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
- Ability to lead a team for projects.
- Enthusiasm and interest in fraud prevention, and driving organizational change to create a more secure financial environment for over 1 million Golden 1 members.
- Strong background in card fraud prevention, card claims management and card operational experience preferred.
- Strong sense of ethics and professionalism.
- Advanced Excel and Access skills required.
- Ability to positively communicate suggested solutions and alternate outcomes.
- Ability to multi-task effectively and meet established deadlines.
- Ability to work with a high degree of independence and use sound judgment.
- Ability to keep and maintain confidential information
- Knowledge of Visa Rules and Regulations for card programs, red flags regulations, branch banking, call center banking and online banking.
- Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing will be provided if needed.
- Ability to lift 25 lbs. as may be required.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
- Occasional local and statewide travel by car or public conveyance.