Consumer Credit Analyst II


Consumer Credit Analyst II is responsible for performing risk analysis for complex secured and unsecured consumer loans. The Credit Analyst reviews, analyzes and evaluates consumer loan applications and based on their judgment approve, modify or deny consistent with credit union guidelines. Consumer Credit Analyst II must clearly document and communicate the reasoning for the decision. Maintain and strengthen relationships with members, and internal and external originators. Maintain a thorough understanding of the credit union's underwriting standards, risk philosophy, credit culture and market conditions.



1. Review, analyze, and evaluate complex loan applications based on established credit union policies and apply knowledge of underwriting and risk mitigation techniques to approve, counter, or deny consumer loan applications by: 

a. Review and ensure the transaction is accurate, complete and compliant.

b. Analyze credit history to determine propensity for repayment.

c. Analyze income and financial statements to determine ability to repay.

d. Evaluate required documentation for accuracy and truthfulness.

e. Apply fraud detection and prevention techniques. 

2. Utilize the credit reports to calculate key lending ratios to determine capacity, credit utilization, and Loan to Value. Ensure application request are in line with credit union guidelines, identify mitigating factors and render judgmental decisions within their designated loan authority.

3. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance- including bank secrecy, anti-money laundering, Fair Lending and Truth in lending laws appropriate to the position. 

4. Responsible for receiving and initiating phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decision. 

5. Effectively address and resolve all complaints or issues raised by members, internal staff and business partners. 

6. Gather information and perform analysis as requested to help prepare reports as directed. 

7. Assist with training originators regarding lending policies, process or procedures, and in administering lending promotional campaigns. 

8. Train personnel on lending policies and procedures. 

9. Perform upgrade validations pertaining to lending systems. 

10. Assist with other Lending duties as assigned.

11. May act as a team lead and provide performance feedback to less senior consumer credit analysts.



1. Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns.

2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

3. Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m. 

4. Some travel may be required.



1. INTERNAL: Management group and all levels of staff. 

2. EXTERNAL: Members and external originators.



1. EDUCATION: Successful completion of High School curriculum is required. Associates degree is preferred. 

2. EXPERIENCE: Minimum 4 years in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions and 2 years of experience equivalent to a Credit Analyst I, reviewing analyzing, evaluating loan applications and rending judgmental decisions. 


  • Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. 
  • Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations. 
  • Maintain knowledge of key trends in the financial services industry that impact loan quality and underwriting. 
  • Solid interpersonal, oral and written communication skills. 
  • Knowledge of credit analysis and reporting. 
  • Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union. 
  • Comprehensive understanding of both branch and indirect credit union lending policies. 
  • Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships. 
  • Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. 
  • Stay up to date on changes within the department, organization, industry and current market conditions. 
  • Strong understanding of assigned territory lending market conditions and collateral values. 
  • Must work well in a fast-paced and flexible production oriented department. 
  • Analytical skills to include reviewing and understanding complex paystub and tax return documents.



1. Prolonged sitting throughout the workday with occasional mobility required. 

2. Corrected vision within the normal range.

3. Hearing within normal range. A device to enhance hearing will be provided if needed. 

4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 

5. Must be flexible with scheduling, including evenings, weekends, and holidays.









Req. Number19-431
Career FamilyDirect Lending
A Career You Can Be Proud Of
As the leading credit union in California, and the sixth largest credit union in the United States serving more than 1 million members—our employees are vital to our success. We’re a dynamic, innovative, and caring organization that has put members first since 1933 by delivering value, convenience, and exceptional service. We have more than 1,800 employees, and we offer talented and hard-working individuals competitive compensation and benefits, along with opportunities for professional development and advancement. Take the next step in moving your career forward and view our current openings, including corporate positions at our headquarters in Sacramento, California.