ACH Ops - Technician II


GENERAL DESCRIPTION:

Communicates and interacts with members and branch/department personnel to provide assistance on all ACH & Checking Operations related matters to ensure credit union strategic goals are met. Prepares and processes checking account product, service information and monetary transactions to ensure accurate, timely and efficient member service levels.

TASKS, DUTIES, FUNCTIONS:

1. Reconcile and balance daily work related to ACH/Payroll and automatic transfer processing.

2. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

3. Identify, investigate and respond to and/or resolve member/branch problems and complaints and report/escalate any potential issues that may affect system integrity or members satisfaction timely.

4. Monitor and comply with all established internal audit, security and credit union rules, regulations and departmental procedures.

5. Prepare statistical information for Management.

6. Communicate to appropriate staff of potential fraud/forgery cases.

7. Review and/or process work as it relates to ACH or DBO processing.

8. Review and/or process work as it relates to automatic internal and external transfers and various payrolls

9. Review and/or process work as it relates to Check by Phone payments or reversal or recalculation of payment entries.

10. Review and/or process work as it relates to Recalls or Government Reclamations.

11. Review and/or process work as it relates to OFAC Screening.

12. Assist with any system validation.

13. Support branch/department staff entering wire activity to ensure that wire entry is correct. Assist in processing/balancing incoming and outgoing wire activity. Ensure the processing deadlines are met.

14. Assist other departments as required.

15. Perform other duties or special requests assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required.

2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: Branches, Departments, Data Center

2. EXTERNAL: Members, government, payroll agencies, Federal Reserve, vendors

QUALIFICATIONS:

1. EDUCATION: Successful completion of High School curriculum is required.

2. EXPERIENCE: One year or more experience at a financial institution preferred.

3. KNOWLEDGE/SKILLS:

  • Excellent oral and written communication skills
  • Professional member relations skills & telephone etiquette
  • Personal computer skills
  • Ability to work as part of a team

 

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.

2. Corrected vision within the normal range.

3. Hearing within normal range. A device to enhance hearing will be provided if needed.

4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES/CERTIFICATIONS:

None

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Req. Number19-325
Career FamilyAccount Servicing & Card Investigations
CitySacramento
StateCalifornia
Zip95826
A Career You Can Be Proud Of
As the leading credit union in California, and the sixth largest credit union in the United States serving more than 1 million members—our employees are vital to our success. We’re a dynamic, innovative, and caring organization that has put members first since 1933 by delivering value, convenience, and exceptional service. We have more than 1,800 employees, and we offer talented and hard-working individuals competitive compensation and benefits, along with opportunities for professional development and advancement. Take the next step in moving your career forward and view our current openings, including corporate positions at our headquarters in Sacramento, California.